Cancellation and Return Policy

Cancellation and Return Policy
On items made to order, customers will be subjected to 25% cancellation fee once production has began. Payment of a cancellation fee is due upon cancellation and before any other purchase from Energy Efficient Lighting Ltd. 
or purchasing from Energy Efficient Lighting . If we can assist you in any way burning your purchase, please call us at 1-855-415-8878 or send us an e-mail at customerservice2@eelighting.ca. Our hours are Monday - Friday from 8:30 am to 5:30 pm EST. RETURNS/DEFECTIVE/ ERRORS IN SHIPMENT Should you choose to return goods that may appear defective, or were shipped in error, first please obtain a “Return Merchandise Authorization” number” (RMA) from our customer service department by calling 1-855-415-8878 or emailing customerservice2@eelighting.ca.Ship items in original unopened package with the RMA number clearly marked on the shipping document to: Energy Efficient Lighting Ltd. ATTN: RMA 331 Amber Street, Markham, ON. Canada L3R 3J7 Once your shipment is received , it will be inspected in order to clarify the claim . When and if found to be defective or an error on the part of Energy Efficient Lighting, you will receive, replacement of good, or  a full credit for your order. Processing should take approximately 7 - 10 business days . RETURNS/OTHER. Should you choose to return goods for any other reason than stated above, please notify the customer service department at  1-855-415-8878  or send us an e-mail at customerservice2@eelighting.ca. Approval for your return should be gained from EEL prior to shipment.  EEL retains the right to refuse a shipment should it be deemed unnecessary . All returns must be in original  packaging and are subject to a restocking fee. Energy Efficient Lighting Ltd.  ATTN: RMA 331 Amber Street, Markham, ON.  Canada L3R 3J7Can